Joe-Smith Essang

Technologies:
Arcsight, Burpsuite, Nmap, Kali, Windows Server

Responsibilities:
IT Risk.
IT Compliance.
General IT Control Reviews.
Vulnerability Management and Penetration Testing.
SOC [Threat Monitoring and Analysis].

Technologies:
M365, Microsoft Exchange, Sharepoint Online, Azure Active Directory, Endpoint Protection, Teams, Powershell

Responsibilities:
Offered professional support and interaction with hundreds of Office 365 Tenant Administrators across Europe, The Middle East and Africa.
Acted as the Advanced Technical Contact for troubleshooting Microsofts customer issues while ensuring ticket resolution and customer satisfaction.
Delivered expert level technical troubleshooting and problem-solving solutions for Microsoft O365 technologies: Exchange/Outlook, Sharepoint, Teams/Skype For Business.
Followed best practices and processes to deliver top notch professional services by prioritising, scheduling, and administering all instances where enhancements and defect resolution are required.
Managed critical issues by setting customer expectations, devised and implemented action plans and professionally communicated measures to all parties involved.
Developed solution architecture and provided technical guidance to the team.

Technologies:
Medium, Wordpress

Responsibilities:
Researched, wrote, edited and proofread complex technical data.
Maintained and updated quality content on websites blog segment.
Analysed and gave reviews on technological trends to be perused by users.

Technologies:
Versioning (Git), HTML/CSS, Figma, Java+Xml, API, SEO, Pivotal, Katalon, Airtable

Responsibilities:
Successfully completed the internship as a finalist, by finishing in the top 50 out of 1000+ registered interns.
Consistently met deadlines and requirements associated with each and every task.
Performed series of UI/UX designs tasks in teams and on individual basis. Designed 'analytics page' for the hotels.ng mobile application.
As a tester, successfully carried out manual and automated testing scenarios for usability and quality assurance of a financial software 'Transfer Funds' that uses Flutterwave and Ravepay API. Likewise gave detailed bug report to the development team.
Demonstrated week-in week-out, characteristic team-player qualities that ensured team synergy in weekly tasks competitions.
Provided requisite peer-to-peer mentorships to under-performing interns.

Responsibilities:
Daily set-up of 15 computer systems, 2 internet routers, and other facilities at the centre.
Frequently carried out troubleshooting/diagnostics of systems and facilitated logistics to fix faulty equipments.
Organized weekly staff devotion and training via live visual transmission by assigning roles, under managers supervision.
Offered top notch assistance and service to trainees and users of the self-reliance centre.